Process:
- Contact the support technician for the shipping line straight away with the below details:
- Container Number
- Alarm Number (If applicable)
- Specific Fault
- Location
- Advise the customer and KiwiRail RMP Incident Management.
- Follow applicable RMP processes and document all actions in the RMP log in CTMS.
Technician Details:
Background:
Mechanical issues can reasonably be split into three main categories:
Damaged Cables/Plugs
Reefer Not Powering
Alarms
While reefers not powering can occur for a multitude of reasons, damages to cables and plugs typically occur when they are runover or other containers are placed on top of them.
Often, if there is a fault with a reefer unit, an alarm will appear on the display screen of the unit. These alarms are classified as either critical or non-critical. Critical alarms represent an issue that affects the operation of the container, non-critical alarms represent issues that do not. Reefers are usually safe to travel with non-critical alarms displayed.
During reefer monitoring checks, CT Staff will notice the alarm and contact Customer Delivery if it’s critical or if the Staff are unsure if the alarm will affect the reefers operation. For all other mechanical issues, CT Staff will notify the Customer Delivery team if the issue is found at the CT Site. If occurring at a customer’s siding, the customer should notify the Customer Delivery team.
Read more on confluence: Managing Reefer Mechanical Issues
Process Diagram: